1111bae Responsible
Gaming Commitment

Our Commitment to Safe Play

1111bae was built with Bangladeshi players in mind, and at the heart of what we do is a genuine commitment to the wellbeing of every person who uses our platform. Gambling, when approached as a controlled recreational activity within clearly defined personal boundaries, can be an enjoyable and entertaining pastime. However, we recognise that for some people, gambling can become problematic — and we take our responsibility in that regard very seriously.

Our responsible gaming framework is not a legal formality — it is a core part of how we operate. Every tool, limit, and resource described on this page is available to all registered players free of charge, without requiring any justification. You do not need to explain why you want to set a deposit limit or request a cooling-off period. You simply need to ask, and we will action it.

We are committed to maintaining a platform that is fair, transparent, and safe. Our games use certified random number generators (RNGs) audited for fairness, our financial systems use SSL encryption, and our responsible gaming team undergoes regular training to identify and respond to signs of gambling-related distress among our players.

Age Restriction Policy

1111bae enforces a strict minimum age requirement of 18 years for all players. This is a non-negotiable policy that applies to every individual seeking to register an account, make a deposit, or place a bet on the platform. There are no exceptions.

How We Verify Age

At the point of registration, all players are required to provide their date of birth. By creating an account, you confirm that you are at least 18 years old and that the information you provide is accurate. In addition to the self-declaration made at registration, 1111bae employs the following measures to verify age and identity:

• Document-based KYC verification — players are required to submit a copy of a valid government-issued photo identification document (such as a Bangladesh National Identity Card, passport, or driving licence) as part of our Know Your Customer (KYC) process. This verification must be completed before any withdrawal can be processed.
• Third-party age verification services — in certain cases, 1111bae may engage third-party identity and age verification providers to cross-reference the information provided by a player against available databases.
• Ongoing monitoring — our responsible gaming team monitors account activity for patterns that may indicate underage use, including sudden changes in play behaviour or profile information inconsistencies.

Protecting Minors at Home

If you share a computer, tablet, or mobile device with younger family members, we strongly encourage you to take the following precautions to prevent underage access to the 1111bae platform:

• Always log out of your 1111bae account when you have finished playing and never allow your browser to save your login credentials on a shared device.
• Use the device's built-in parental control or screen-time management features to restrict access to gambling websites.
• Consider installing a dedicated internet filtering tool such as Net Nanny, Cybersitter, or the parental controls provided by your mobile network or internet service provider.
• Keep your bKash, Nagad, or bank account credentials entirely separate from any shared device and ensure they are not accessible to minors.

Deposit & Spending Limits

One of the most effective tools for maintaining control over your gambling activity is the ability to set predefined financial limits on your account. 1111bae offers a comprehensive suite of limit options that you can activate, adjust, or remove directly from your account settings, or by requesting assistance from our support team.

Important Rules for Limit Changes

To ensure that limits genuinely protect players, 1111bae applies the following rules to any changes you request:

• Decreasing a limit takes effect immediately. If you reduce your daily deposit limit from ৳10,000 to ৳5,000, the lower limit is active the moment you save the change.
• Increasing a limit is subject to a mandatory 24-hour cooling-off period before the higher limit comes into effect. This delay is intentional — it gives you time to reconsider.
• Removing a limit entirely is also subject to the 24-hour delay and requires confirmation via the email address associated with your account.

Time-Out & Cooling-Off

A time-out is a short-term break from the 1111bae platform that allows you to step back and reassess your gambling habits without the permanence of a full self-exclusion. Time-outs are ideal when you feel that your play has become more frequent than usual, when you are chasing losses, or when you simply need a clear head before deciding whether to continue playing.

Available Time-Out Periods

• 24 hours — a single day break, useful when you want to pause after a losing session.
• 72 hours — a three-day break that provides a meaningful reset.
• 7 days — a one-week break for a more substantial cooling-off period.
• 4 weeks — a month-long break recommended for players who are experiencing repeated urges to chase losses.
• 6 weeks — the maximum standard time-out period available within the account dashboard.

What Happens During a Time-Out

During an active time-out period, your 1111bae account will be fully suspended. You will not be able to log in, deposit, place bets, or access any gameplay content. Any pending withdrawal requests that were submitted prior to the time-out being activated will continue to be processed normally. Promotional and marketing communications will be paused for the duration of the time-out.

Ending a Time-Out Early

Time-out periods are designed to be honoured in full. While it is technically possible to request that a time-out be lifted before the scheduled end date, such requests are subject to a mandatory 24-hour review period, during which our responsible gaming team will contact you to confirm your decision. We take this extra step because impulsive decisions to end a cooling-off period early are one of the most common patterns associated with escalating gambling behaviour.

Self-Exclusion Programme

Self-exclusion is the strongest tool available to players who feel that their gambling has become — or is at risk of becoming — a problem. When you self-exclude from 1111bae, your account is permanently suspended for the duration of the exclusion period, and you will not be permitted to re-register or open a new account during that time.

Self-exclusion at 1111bae is taken extremely seriously. Unlike a time-out, self-exclusion cannot be reversed early under any circumstances. This is a deliberate and important safeguard.

Self-Exclusion Periods

• 6 months — the minimum self-exclusion period.
• 1 year — a medium-term exclusion for players who need an extended break.
• 5 years — a long-term exclusion for players experiencing serious gambling-related difficulties.
• Permanent — an indefinite exclusion with no scheduled end date. This option is available for players who wish to stop gambling entirely and never return to the platform.

What Self-Exclusion Covers

Once self-exclusion is activated, 1111bae will take the following steps immediately:

• Your account will be suspended and rendered inaccessible.
• All promotional emails, SMS messages, and push notifications associated with your account will be stopped.
• Any pending withdrawal of cleared funds will be processed and paid out to the withdrawal method on file.
• Any pending bonus or promotional balance will be forfeited and removed from your account.
• Attempts to re-register using the same name, date of birth, or payment details will be identified and rejected.

Recognising Problem Gambling

Problem gambling can develop gradually. Many players who develop a gambling problem do not realise it is happening until the behaviour has already caused significant harm. Being aware of the early warning signs — and taking action promptly — is one of the most important steps you can take to protect yourself.

The following patterns are recognised indicators that gambling may have moved from recreational entertainment to a problematic behaviour. They do not necessarily indicate a severe addiction, but they do suggest that it is time to take stock, apply some limits, take a break, or seek support.

Financial Warning Signs

• Gambling with money that was intended for essential expenses such as rent, food, utility bills, or school fees.
• Borrowing money — from family, friends, or financial products — specifically to fund gambling activity.
• Chasing losses: continuing to gamble in an attempt to recover money that has already been lost.
• Gambling with progressively larger amounts in order to achieve the same level of excitement.
• Concealing gambling expenditure from family members or partners.

Behavioural Warning Signs

• Spending more time gambling than originally intended, or finding it difficult to stop once you have started.
• Neglecting work, study, family, or social obligations as a result of gambling activity.
• Feeling restless, irritable, or anxious when not gambling or when trying to reduce gambling.
• Using gambling as a way to escape stress, anxiety, depression, loneliness, or personal problems.
• Making repeated unsuccessful attempts to cut back or stop gambling.
• Lying to family members, friends, or colleagues about how much time or money is spent on gambling.

Self-Assessment Checklist

The questions below are adapted from widely-used responsible gaming self-assessment frameworks. Answer honestly — this checklist is for your benefit only and is not shared with anyone. If you answer "yes" to three or more of these questions, we strongly encourage you to use one of 1111bae's responsible gaming tools or to contact our support team for a private conversation.

Help & Support Resources

If you feel that gambling is causing harm to yourself or someone you care about, please do not wait. Support is available — both directly from 1111bae and from external organisations that specialise in gambling-related difficulties. Reaching out is a sign of strength, not weakness.

Contact 1111bae Responsible Gaming Support

Our dedicated responsible gaming team is available 24 hours a day, 7 days a week, including during Eid, public holidays, and all major Bangladeshi observances such as Pohela Boishakh and Victory Day. You can reach us in the following ways:

• Live Chat: Available directly from the 1111bae platform. Average response time is under 2 minutes. Simply open the chat widget and mention that you want to speak to a responsible gaming adviser.
• Email: Send a message to [email protected] with the subject line "Responsible Gaming". We will respond within 4 hours and treat your message with full confidentiality.

When you contact our responsible gaming support team, you can ask for any of the following without needing to provide a detailed explanation:

• Setting or adjusting a deposit, loss, or wager limit on your account.
• Activating a time-out or cooling-off period of any duration.
• Initiating self-exclusion for any period, including permanent exclusion.
• Closing your account entirely and requesting a full account history for your records.
• Being referred to external gambling support resources.

External Support Organisations

The following organisations provide free, confidential support to individuals affected by problem gambling. We encourage any player who is struggling to contact them — their services are independent of 1111bae and available to anyone:

• Gamblers Anonymous: A peer-support fellowship for people who want to stop gambling. Meetings and support are available internationally and increasingly accessible in South Asia via online formats.
• GamCare: A leading UK-based provider of information, advice, and support for people affected by problem gambling, including an online helpline and chat service available globally.
• BeGambleAware: Provides free, confidential information and support to anyone affected by problem gambling, including family members and friends of those who gamble.
• National Mental Health Helpline (Bangladesh): For players experiencing mental health challenges related to gambling, the Kaan Pete Roi helpline (01779-554391) provides emotional support in Bangladesh. Note: display this number as informational plain text only — do not link it.