1111bae Privacy
Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal information 1111bae collects when you use our platform, how that information is used, who it may be shared with, and the rights you hold over your own data. We are committed to handling your information with transparency, care, and industry-standard security at every step.
Minimal Data Collection
1111bae collects only the personal information that is strictly necessary to operate your account, process payments, and meet legal obligations. We do not harvest data beyond what is needed.
SSL Encryption
All data transmitted between your browser or device and the 1111bae platform is protected by industry-standard TLS/SSL encryption. Your personal and financial information is never sent in plain text.
Your Data, Your Rights
You have the right to access, correct, and request deletion of your personal data at any time. Submit a request to our support team and we will respond within a reasonable timeframe.
No Unauthorised Sharing
1111bae does not sell your personal data to third parties. Information is shared only with vetted service partners who are contractually bound to protect it, or as required by law.
Transparent Cookie Use
We use cookies for session management, security, analytics, and personalisation. You can review and manage cookie preferences through your browser settings at any time.
Defined Retention Periods
Personal data is retained only for as long as it is needed for the purposes for which it was collected, or as required by applicable legal or regulatory obligations.
1 Information We Collect
When you interact with the 1111bae platform — whether by visiting the website, creating a player account, making a deposit, placing a bet, or contacting our support team — we collect certain categories of personal information. This section describes those categories in full so you understand precisely what data we hold about you.
Information You Provide Directly
The most significant category of personal data we hold is information you provide to us voluntarily during the course of using the platform. This includes:
- Registration data — your full legal name, date of birth, residential address, mobile phone number, and email address provided when you create your 1111bae account;
- Identity verification documents — copies of government-issued photo identification (such as a National Identity Card, passport, or driving licence) and proof-of-address documents submitted as part of our Know Your Customer (KYC) process;
- Financial information — your mobile money account identifiers (bKash, Nagad, Rocket, Upay) or bank account details provided for the purposes of processing deposits and withdrawals. We do not store full card numbers — card transactions are processed via our payment partners' secure tokenisation systems;
- Support communications — the content of any messages, enquiries, complaints, or other communications you send to our support team via live chat or email.
Information Collected Automatically
When you access and use the 1111bae platform, certain technical information is collected automatically by our systems. This includes:
- Device and browser data — your device type, operating system, browser type and version, screen resolution, and language settings;
- Log data — your IP address, access timestamps, pages visited, session duration, and referring URL;
- Geolocation data — approximate geographic location derived from your IP address, used to ensure service eligibility and to comply with jurisdictional requirements;
- Gameplay and betting data — a complete record of all bets placed, games played, deposit and withdrawal transactions, bonus interactions, and account balance changes associated with your account.
Information from Third Parties
In limited circumstances, 1111bae may receive information about you from third parties. This includes identity verification results returned by our KYC service providers, fraud screening signals from our payment processing partners, and, where applicable, information provided by responsible gaming organisations in connection with self-exclusion registers.
2 How We Use Your Data
1111bae uses the personal information we collect for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the purposes described at the time of collection. The primary purposes for which your personal data is processed are set out below.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Registration data, identity documents | Contractual necessity |
| Processing deposits and withdrawals | Financial information, identity documents | Contractual necessity |
| Identity and age verification (KYC) | Identity documents, date of birth | Legal obligation |
| Fraud prevention and security monitoring | Log data, device data, transaction history | Legitimate interests |
| Customer support | Support communications, account data | Contractual necessity |
| Responsible gaming monitoring | Gameplay data, account activity | Legal obligation / legitimate interests |
| Platform analytics and improvement | Log data, device data, usage patterns | Legitimate interests |
| Promotional communications (opt-in) | Email address, phone number | Consent |
Promotional Communications
If you have opted in to receive promotional communications from 1111bae, we may use your email address or mobile phone number to send you information about bonuses, seasonal offers (such as Eid promotions, Pohela Boishakh campaigns, and BPL / IPL season specials), new game launches, and other platform news. You may withdraw your consent to receive promotional communications at any time by contacting our support team at [email protected] or by using the unsubscribe mechanism included in any marketing email.
3 Data Sharing & Third Parties
1111bae does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share your personal information with third parties only in the following specific circumstances, and only to the minimum extent necessary for the purpose described.
Service Providers and Technology Partners
We engage a number of carefully selected third-party service providers who assist us in operating the 1111bae platform. These include:
- Payment processing partners — including the operators of bKash, Nagad, Rocket, and Upay integrations, and card-processing providers handling Visa and Mastercard transactions. These partners receive only the financial information necessary to process your specific transaction.
- Identity verification (KYC) providers — third-party services that verify the authenticity of identity documents and confirm that players meet the age and identity requirements set out in our Terms and Conditions.
- Game content providers — studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi operate game engines that are embedded within the 1111bae platform. These providers may collect gameplay session data in connection with the delivery of their game titles and RNG certification. Their own privacy policies govern that specific data processing.
- Analytics and infrastructure providers — cloud hosting, CDN, and analytics platforms that process server logs and usage data in order to maintain platform performance and diagnose technical issues.
All third-party service providers engaged by 1111bae are bound by data processing agreements that restrict their use of personal data to the stated purpose and require them to maintain appropriate security standards.
Legal and Regulatory Disclosure
1111bae may be required to disclose personal data to competent authorities, regulators, law enforcement agencies, or courts where such disclosure is required or permitted by applicable law. This includes disclosure in connection with anti-money laundering (AML) investigations, fraud inquiries, or other lawful demands. We will notify affected users of such disclosures where we are legally permitted to do so.
4 Cookies & Tracking Technologies
The 1111bae platform uses cookies and similar tracking technologies to enable core platform functionality, maintain security, and improve the player experience. This section explains what cookies we use, why we use them, and how you can manage your preferences.
What Are Cookies?
Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to recognise your device on subsequent visits and to remember information about your session. Cookies are widely used across the internet and are essential for the operation of most modern web applications, including online gaming platforms.
Categories of Cookies We Use
- Strictly necessary cookies — required for core platform functionality including maintaining your login session, processing transactions, and ensuring security features operate correctly. These cookies cannot be disabled without breaking essential platform features.
- Functional cookies — remember your preferences such as language settings, preferred game categories, and display options to provide a more personalised experience on return visits.
- Analytics cookies — collect aggregated and anonymised data about how players navigate and interact with the platform, helping us identify areas for improvement. These cookies do not identify individual users.
- Security cookies — used to detect and prevent fraudulent activity, protect player accounts from unauthorised access, and support our responsible gaming monitoring systems.
Managing Cookies
You may control and manage cookies through your browser's built-in settings. Most modern browsers allow you to block all cookies, block only third-party cookies, or delete existing cookies. Please note that disabling strictly necessary cookies will impair your ability to log in to and use the 1111bae platform. Instructions for managing cookies in major browsers (Chrome, Firefox, Safari, Edge) are available in each browser's help documentation.
5 Data Security Measures
The security of your personal and financial data is a top priority for 1111bae. We implement a range of technical and organisational security measures designed to protect your information against unauthorised access, disclosure, alteration, or destruction. While no system can guarantee absolute security, we take every reasonable step to keep your data safe.
Technical Safeguards
- TLS/SSL encryption — all data in transit between your device and 1111bae servers is encrypted using Transport Layer Security (TLS). Look for the padlock icon in your browser's address bar when using the platform.
- Encrypted data storage — sensitive personal data, including identity document copies and financial details, is stored in encrypted form on our servers. Encryption keys are managed using industry-standard key management practices.
- Tokenisation — card payment data is handled exclusively by our PCI-DSS-compliant payment partners using tokenisation, meaning that full card numbers are never stored on 1111bae infrastructure.
- Two-factor authentication — players are encouraged to enable two-factor authentication (2FA) on their accounts. New device verification via one-time password (OTP) is automatically applied when account access is detected from an unrecognised device.
- Intrusion detection — our platform is monitored continuously for suspicious activity, unusual login patterns, and potential security threats. Automated alerts trigger immediate investigation when anomalies are detected.
Organisational Safeguards
Access to personal data within 1111bae is governed by a strict need-to-know principle. Only personnel whose job function requires access to specific categories of personal data are granted that access, and access rights are reviewed regularly. All staff with access to personal data are trained in data protection obligations and confidentiality requirements.
6 Data Retention
1111bae retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law or regulation. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal and regulatory obligation |
| Identity verification documents | Duration of account + 5 years after closure | AML / KYC compliance |
| Financial transaction records | 7 years from transaction date | Financial record-keeping obligation |
| Gameplay and betting history | Duration of account + 3 years after closure | Dispute resolution / regulatory audit |
| Support communications | 3 years from last interaction | Legitimate interests / dispute resolution |
| Marketing preferences | Until consent is withdrawn | Consent-based processing |
| Server log data | 12 months from collection | Security monitoring / analytics |
Where a player account is closed due to confirmed fraud, multiple account operation, or other material breach of our Terms and Conditions, 1111bae may retain relevant personal data beyond the standard retention periods for the purpose of preventing recurrence and supporting any legal proceedings that may arise.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual. Anonymised and aggregated data may be retained indefinitely for statistical and analytical purposes.
7 Your Privacy Rights
1111bae respects your rights in relation to your personal data. The following rights are available to all players using the platform. To exercise any of these rights, please contact our support team via live chat or by email at [email protected]. We will acknowledge your request promptly and aim to respond substantively within 30 days.
Right of Access
You have the right to request a copy of the personal data that 1111bae holds about you. Upon a verified access request, we will provide a summary of the categories of data held and, where feasible, a copy of the data itself, in a commonly used electronic format.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update certain basic account details directly from your account settings. For corrections to identity documents or other sensitive records, please contact our support team.
Right to Erasure
You may request the deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent (and no other legal basis for processing applies), or where the data has been processed unlawfully. Please note that erasure requests are subject to 1111bae's legal retention obligations — data that must be retained to comply with AML, KYC, or financial record-keeping requirements cannot be deleted prior to the expiry of the applicable retention period.
Right to Restrict Processing
In certain circumstances — for example, while the accuracy of data is under dispute — you may request that 1111bae restrict the processing of your personal data to storage only, pending resolution of the relevant matter.
Right to Data Portability
Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that it be transmitted to another organisation where technically feasible.
Right to Object
You have the right to object to the processing of your personal data where that processing is based on legitimate interests, including profiling for that purpose. You also have an absolute right to object to the use of your personal data for direct marketing purposes at any time.
8 Policy Updates & Contact
1111bae reviews and updates this Privacy Policy periodically to reflect changes in our data processing activities, applicable legal requirements, or operational practices. Where changes are material — that is, where they significantly affect the way in which your personal data is collected, used, or shared — we will notify you by email to the address associated with your registered account prior to the changes taking effect. For minor or clarificatory changes, we will update the "Last Revised" date at the top of this page.
Your continued use of the 1111bae platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this page periodically. The current version of the Privacy Policy is always available at https://1111bae.net/privacy-policy.
How to Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which 1111bae handles your personal data, please contact our support team using the details below. All privacy-related communications should be directed in writing to ensure a clear and documented record:
- Live chat: Available 24 hours a day, 7 days a week via the platform. Average response time: 2 minutes.
- Email: [email protected] — Average response time: within 4 hours. Please include "Privacy Request" in the subject line of your email so that it is routed to the correct team promptly.
1111bae is committed to resolving all privacy-related enquiries fairly, transparently, and within a reasonable timeframe. If you are not satisfied with the response you receive, you retain the right to escalate your concern through the appropriate channels available to you under applicable law.
Questions or Concerns About Your Privacy?
Our support team is available around the clock to address any privacy queries. You can also review our Terms and Conditions, explore our Responsible Gaming tools, or head to the 1111bae Casino lobby.